Frequently Asked Questions

The Big Day

Are your cameras insured and how does it work?

All the video cameras are insured for both yours and our peace of mind. There is, however, an excess of £250, which you are liable for if we should have to ever make a claim in excess of that amount. We assume there will be some wear and tear to the camera, weddings can be quite boisterous, but if it has been damaged by being dropped or knocked, it will need to be fully serviced and you would be liable for these cost as well as the cost to replace any missing equipment.

What if there are any issues with the camera on the day?

Our cameras are thoroughly tested before they’re despatched and we always arrange delivery to fall a few days prior to the wedding so you can capture those special moments in the lead up to your big day as well as test the equipment beforehand. In the event that the camera is damaged in transit on its way to you, we will ship out a replacement immediately.

We do all that we can to ensure there are no technical issues on the day however if any do arise or if you’d like any extra help getting used to the camera a member of our customer service and technical support team are available over Skype and over the phone everyday.

Are the cameras easy to use?

All of our cameras are pre-set to auto which means all you have to do is point and shoot to capture the special moments of your day. They are designed for quick and easy operation and they produce great quality footage. Even in low light they have 400mins of battery life and come with a directional mic on board, which is vital for good sound quality. Filming your own wedding video could not be easier.

Are my friends and family going to have a clue what to dooooo?

Our video tutorial will tell you everything you need to know to shoot a great film. They’re easy to follow and explain how to operate the camera, what to film and the best way to film it. Not only do we show you how to shoot a great video, we show you how to have fun while you are doing it! Plus, if you order our ‘Professional’ package you get the extra security of having a professional videographer/cameraman-director with you on your wedding day.

The Editing

How long does it take to get my finished DVD?

Editing your film usually takes 28 days. We’re careful not to rush the editing to make sure that the finished product is as high quality as possible.

If you need your film sooner than that, we offer an express service for an additional £135 which guarantees that the final edit is complete within 8 working days.

Can we choose the music used on our video?

Yes! A few weeks prior to your wedding we will send you a questionnaire covering music choice, wedding venue and names of all relevant friends and family which will be added to your video. You can even choose the point in the film you’d like the music to be played.

What if the footage we have shot is no good?

Most of us, at some time or other, have used a video camera: we are all pretty familiar with the concept. The truth is there is not much difference between what you do on your holidays with your own camera, and what the pros do at a wedding. The main difference is the cameras themselves. The cameras we provide not only produce very high quality footage, they are also incredibly easy to use. We’re sure that once your filmers have checked the tutorial and shot a couple of minutes of footage, their confidence will soar.

How will you know what footage to use in my video?

That is our job, our experience has taught us what can and cant be used. We go through all the footage picking out all the key shots leading up to the wedding day, the arrival at the venue, vows, speeches and all those magic moments caught by you. That make your video funny and charming. That gives your wedding video real character. We also send you all the footage whether it was used in your finished DVD or not.

Our Services

Do you offer your services for any other events?

If your event can to be videoed then we would love to get involved!

Do you cater for Asian Weddings?

We offer an Asian wedding package to cater for the extended duration of the pre wedding events. Contact us to find out more.

Can we travel abroad with your cameras?

No problem, we deliver to your allocated UK address and you can take the video camera equipment abroad as hand luggage for your destination wedding video. The standard hire duration for are cameras is 4 days, if you want to extend this we charge £35 extra per day.

Will you edit footage shot on our own cameras?

Our cameras are carefully selected to provide high quality video and sound so we always recommend using the camera provided. However if you feel you would rather shoot your wedding video on your own camera that’s OK, providing the material is compatible with our editing setup we can still edit your footage into a memorable DVD. To make sure the process runs as smoothly as possible please do contact us beforehand so we can check our equipment is compatible.

Can you supply someone to shoot the wedding for us if required?

Yes, we can supply you with a professional videographer/cameraman to film your wedding day if you’d prefer. Videographers are charged at hourly rates on top of the £200 editing cost. The following travel costs will apply for weddings outside the M25.

- 4 hours £300

- 6 hours £350

- 8 hours £400

Booking Your Shoot

Can you supply someone to shoot the wedding for us if required?

Once you have chosen your wedding video package and made your booking we will send you a contract with our rental agreement. As part of the agreement you will need to scan or photocopy three forms of proof of address such as a drivers licence, passport, phone bill or utility bill to cover the terms of our insurance policy. Please note we can’t accept original copies, only scans or photocopies.

What kinds of payment terms are available?

There is a 50% deposit due at the time of your booking. The remaining 50% is due 3 weeks prior to your wedding day. Payments can be made via BACs or over the phone by credit card. We know you’ll have a lot to think about before the big day so we’ll send you a reminder for the final balance in advance.

How do I make a booking?

To make a booking please contact us directly on 0203 560 8227 or We understand that every wedding is different so when taking your booking we can answer any additional questions you may have and go through the details of your event.

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